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If you might need technical support for example of our products, please send an e-mail message to
Before contacting our support staff, please browse the appropriate Frequently Asked Questions FAQ page, simply because this will provide a quick answer to a large proportion of commonly-encountered problems:
In addition on the usual formal tech support team channels, we presume that another significant way in which SkyMap users could get to know the merchandise is by a lot more informal approach to being able to consult both us, also to other SkyMap users. To aid in this, weve build a list which is absolve to join and make use of.
We would encourage every user of SkyMap Pro, whether youve bought this software or youre just using the evaluation version, to become listed on the subscriber list. Its the perfect destination for a find out more about this program, what it really can do, and ways in which best to apply it.
The links here provide usage of new and updated data for our software products, and also to additional information and resources which is often of interest.
Download new or updated data for our software products.
Telescope driver library, and knowledge about writing new telescope drivers for SkyMap Pro.
Bug fixes and minor enhancements for SkyMap Pro 9.
In addition towards the usual formal tech support channels, we're feeling that another critical way in which SkyMap users could possibly get to know the product or service is by the greater informal means of being able to speak to both us, also to other SkyMap users. To aid in this technique, weve build a subscriber list which is absolve to join and utilize. The list is hosted by Yahoo Groups:
We would encourage every user of SkyMap Pro, whether youve bought this system or youre just using the evaluation version, to participate in the subsciber lists. Its the perfect destination to find out more about this software, exactly what it can do, and exactly how best to utilize it. You can browse the messages on the subsciber lists on line with the Yahoo Groups website, or you can receive messages by e-mail, either individually maybe in the form of an every day digest.
The location from where SkyMap comet orbital elements obtainable has changed; the revolutionary download URL is:
To modify the download location in SkyMap, simply select the File/Preferences/Downloaded Data menu item, and affect the URL for downloading comet data towards the value above.
We made our minds up to stop posting regular teams of comet orbital elements. Our server logs demonstrate that they are downloaded very infrequently, in fact it is easy for users to keep such information frequently themselves, if and when they wish to accomplish that. The previously-posted orbital elements are actually moved to an outside page, here.
A number of comet orbital elements, current for 24th Sep, 2008, continues to be uploaded to your Library.
A group of comet orbital elements, current for 11th Sep, 2008, has become uploaded for the Library.
A list of comet orbital elements, current for 28th Aug, 2008, has become uploaded on the Library.
A pair of comet orbital elements, current for 14th Aug, 2008, has become uploaded to your Library.
A group of comet orbital elements, current for 1st Aug, 2008, may be uploaded to your Library.
A pair of comet orbital elements, current for 19th July, 2008, is uploaded towards the Library.
A pair of comet orbital elements, current for 10th July, 2008, has become uploaded on the Library.
A group of comet orbital elements, current for 27th June, 2008, continues to be uploaded on the Library.
A list of comet orbital elements, current for 15th June, 2008, has become uploaded for the Library.
A list of comet orbital elements, current for 3rd June, 2008, may be uploaded towards the Library.
A number of comet orbital elements, current for 20th May, 2008, has become uploaded for the Library.
A number of comet orbital elements, current for 7th May, 2008, is uploaded on the Library.
A number of comet orbital elements, current for 23rd Apr, 2008, is uploaded on the Library.
A list of comet orbital elements, current for 9th Apr, 2008, continues to be uploaded towards the Library.
A pair of comet orbital elements, current for 27th March, 2008, is uploaded on the Library.
A number of comet orbital elements, current for 13th March, 2008, continues to be uploaded towards the Library.
A number of comet orbital elements, current for 28th Feb, 2008, is uploaded on the Library.
A list of comet orbital elements, current for 15th Feb, 2008, continues to be uploaded towards the Library.
A number of comet orbital elements, current for 30th Jan, 2008, has become uploaded towards the Library.
A group of comet orbital elements, current for 17th Jan, 2008, may be uploaded to your Library.
A group of comet orbital elements, current for 5th Jan, 2008, continues to be uploaded for the Library.
A list of comet orbital elements, current for 26th Dec, 2007, has become uploaded to your Library. We would also love to take this opportunity to require all our customers an extremely Merry Christmas and finest wishes for 2008.
A list of comet orbital elements, current for 13th Dec, 2007, is uploaded on the Library.
A list of comet orbital elements, current for 29th Nov, 2007, may be uploaded on the Library.
A number of comet orbital elements, current for 15th Nov, 2007, continues to be uploaded towards the Library.
A number of comet orbital elements, current for 1st Nov, 2007, has become uploaded towards the Library.
A list of comet orbital elements, current for 19th Oct, 2007, may be uploaded on the Library.
A pair of comet orbital elements, current for 6th Oct, 2007, may be uploaded towards the Library.
A number of comet orbital elements, current for 22nd Sep, 2007, may be uploaded for the Library.
A list of comet orbital elements, current for 8th Sep, 2007, may be uploaded to your Library.
A list of comet orbital elements, current for 25th August, 2007, continues to be uploaded on the Library.
A number of comet orbital elements, current for 11th August, 2007, may be uploaded on the Library.
A pair of comet orbital elements, current for 28th July, 2007, continues to be uploaded to your Library.
A number of comet orbital elements, current for 14th July, 2007, may be uploaded on the Library.
A number of comet orbital elements, current for 30th June, 2007, may be uploaded to your Library.
A pair of comet orbital elements, current for 16th June, 2007, is uploaded towards the Library.
A new catalog continues to be uploaded - the G2V Star Catalog containing 688 white stars which can be used to adjust the color balance of CCD images. A number of comet orbital elements, current for 2nd June, 2007, has become uploaded towards the Library.
A group of comet orbital elements, current for 19th May, 2007, continues to be uploaded for the Library.
A pair of comet orbital elements, current for 5th May, 2007, continues to be uploaded towards the Library.
A list of comet orbital elements, current for 21st Apr, 2007, is uploaded on the Library. The download URL for comet orbital elements has evolved and needs to become changed within SkyMap Pro in order to become able to download New Comet Data from this course. Please see the comet page to learn more.
A number of comet orbital elements, current for Apr 7th, 2007, may be uploaded for the Library. Added a link on the SkyMap Pro FAQ page for downloading the WinHlp32 help engine from Microsoft that's needed is to display SkyMaps help pages under Windows Vista.
A list of comet orbital elements, current for March 24th, 2007, continues to be uploaded to your Library.
A pair of comet orbital elements, current for March 10th, 2007, continues to be uploaded for the Library.
A list of comet orbital elements, current for Feb 24th, 2007, may be uploaded for the Library.
A pair of comet orbital elements, current for Feb 10th, 2007, is uploaded on the Library.
A number of comet orbital elements, current for Jan 27th, 2007, has become uploaded on the Library.
A number of comet orbital elements, current for Jan 13th, 2007, continues to be uploaded for the Library.
A group of comet orbital elements, current for Jan 1, 2007, is uploaded on the Library. A new target set of edge-on galaxies in the Spring sky, may be uploaded to your Target Lists library page.
A pair of comet orbital elements, current for Dec 23rd, 2006, may be uploaded to your Library. We would like to look at this opportunity to need all our customers, past, present, and future, a really happy Christmas and also a peaceful, healthy, and prosperous 2007. From all in the SkyMap team.
A list of comet orbital elements, current for Dec 9th, 2006, may be uploaded to your Library.
A number of comet orbital elements, current for Nov 25th, 2006, continues to be uploaded on the Library.
A pair of comet orbital elements, current for Nov 11th, 2006, continues to be uploaded on the Library.
A list of comet orbital elements, current for Oct 28th, 2006, continues to be uploaded for the Library.
A number of comet orbital elements, current for Oct 14th, 2006, continues to be uploaded towards the Library.
A list of comet orbital elements, current for Sep 30th, 2006, continues to be uploaded for the Library.
A list of comet orbital elements, current for Sept 14th, 2006, continues to be uploaded for the Library.
A list of comet orbital elements, current for August 28th, 2006, has become uploaded towards the Library.
A number of comet orbital elements, current for August 13th, 2006, is uploaded towards the Library.
A list of comet orbital elements, current for July 31st, 2006, may be uploaded towards the Library.
A number of comet orbital elements, current for July 14th, 2006, may be uploaded on the Library.
A list of comet orbital elements, current for June 30th, 2006, is uploaded for the Library.
A list of comet orbital elements, current for June 14th, 2006, has become uploaded on the Library.
A list of comet orbital elements, current for May 30th, 2006, is uploaded towards the Library. A new data catalog, containing specifics of all extra-solar planets discovered by May 18th, 2006, may be uploaded to your Library.
A group of comet orbital elements, current for May 14th, 2006, may be uploaded towards the Library.
A new target list archive continues to be uploaded containing two observing lists depending on Kepple and Sanners book The Night Sky Observers Guide. This is available about the Target List page with the Library.
A number of comet orbital elements, current for Apr 30th, 2006, is uploaded towards the Library.
A number of comet orbital elements, current for Apr 14th, 2006, is uploaded towards the Library.
A group of comet orbital elements, current for March 31st, 2006, has become uploaded on the Library.
The software for the Digitized Sky Survey web server is different, which means the former picture and background image download URLs do not work. The URLs really should be changed as follows:
To edit the download URLs, choose the File/Preferences/Downloaded Data menu item.
A group of comet orbital elements, current for March 11th, 2006, is uploaded towards the Library.
A pair of comet orbital elements, current for Feb 25th, 2006, has become uploaded towards the Library.
A group of comet orbital elements, current for Feb 12th, 2006, may be uploaded towards the Library.
A list of comet orbital elements, current for Jan 29th, 2006, is uploaded to your Library.
A number of comet orbital elements, current for Jan 14th, 2006, is uploaded on the Library.
A pair of comet orbital elements, current for Dec 31st, 2005, has become uploaded for the Library. We would like for taking this opportunity to thank our customers with regards to valued support during 2005, as well as wish everybody a peaceful, healthy, and happy 2006.
A revised version in the Levy catalog is uploaded, with improved data.
A list of comet orbital elements, current for Dec 14th, 2005, has become uploaded towards the Library.
A pair of comet orbital elements, current for Nov 28th, 2005, has become uploaded to your Library. Two new data catalogs are already uploaded - a revised and improved version with the Caldwell Catalog, along with a new catalog with the Levy List of objects, published by astronomer and author, David Levy.
A pair of comet orbital elements, current for Nov 13th, 2005, is uploaded to your Library.
Unfortunately the previously issued service packs for SkyMap Pro 11 and SkyMap Lite 2005 experienced a problem which resulted in this system hanging up should the internal asteroid catalog editor was utilized. New service packs service pack 3 for SkyMap Pro 11, service pack 2 for SkyMap Lite 2005 have already been released which correct this challenge. Apologies to anyone who installed the earlier service packs and experienced difficulties because of this.
Service pack 1 may be released for SkyMap Lite 2005, fixing a similar issues and described below for SkyMap Pro 11. The service pack obtainable from the Service Pack Page from the Library.
Service pack 2 is released for SkyMap Pro 11. This fixes a bug from the calculation on the position of extremely distant asteroids, as well as handles a small change towards the format with the asteroid catalog resulting from your number of numbered asteroids now exceeding 100, 000. The service pack offered from the Service Pack Page from the Library.
A group of comet orbital elements, current for Oct 31st, 2005, has become uploaded on the Library.
A group of comet orbital elements, current for Oct 14th, 2005, continues to be uploaded for the Library.
A number of comet orbital elements, current for Oct 1st, 2005, is uploaded on the Library.
A pair of comet orbital elements, current for Sep 15th, 2005, may be uploaded to your Library.
A list of comet orbital elements, current for Sep 1st, 2005, may be uploaded to your Library.
A pair of comet orbital elements, current for August 14th, 2005, continues to be uploaded towards the Library.
A number of comet orbital elements, current for August 4th, 2005, may be uploaded towards the Library.
A pair of comet orbital elements, current for July 15th, 2005, continues to be uploaded for the Library.
A group of comet orbital elements, current for July 3rd, 2005, continues to be uploaded for the Library.
A number of comet orbital elements, current for June 14th, 2005, has become uploaded towards the Library.
We are satisfied to announce the production of SkyMap Lite 2005. This is a Lite version of SkyMap Pro 11 with a lot more advanced features like telescope control, observation planning and logging, some data catalogs, etc, removed. Ideal for the harder casual astronomer and offered at an extremely competitive price. See the Products page for additional information, and also a feature comparison between SkyMap Pro and SkyMap Lite.
A bumper group of new uploads for the library today. A new Bitmaps library page has become created for downloading alternate groups of bitmap stars for SkyMap Pro 10 onwards, initially with one new group of star bitmaps. A new Best Northern Hemisphere Objects target list is uploaded, plus a new KHQ catalog containing bright quasars and BL Lac objects. A new number of constellation figures for SkyMap Pro 11 has become uploaded. Finally, there exists a new group of comet orbital elements, current for May 30th, 2005.
Service pack 1 for SkyMap Pro 11 is released, correcting a bug which causes this program to crash whenever a particular menu item was selected. We recommend all users of SkyMap Pro 11 to download and install a reverse phone lookup pack.
A list of comet orbital elements, current for May 15th, 2005, is uploaded on the Library. A new version in the constellation figures compiler, ConstFig11, continues to be uploaded to your Library. This new version from the tool is needed to create new constellation figure files for SkyMap Pro 11.
We are satisfied to announce the discharge of SkyMap Pro 11, a tremendous new version of our own star charting software. Full details can be obtained on our product information page.
A number of comet orbital elements, current for May 1st, 2005, is uploaded towards the Library.
A number of comet orbital elements, current for Apr 14th, 2005, has become uploaded towards the Library.
A group of comet orbital elements, current for Apr 1st, 2005, has become uploaded on the Library.
A list of comet orbital elements, current for Mar 14th, 2005, may be uploaded for the Library.
A number of comet orbital elements, current for Mar 1st, 2005, may be uploaded for the Library.
A number of comet orbital elements, current for Feb 14th, 2005, is uploaded to your Library.
A number of comet orbital elements, current for Feb 1st, 2005, has become uploaded for the Library.
A pair of comet orbital elements, current for Jan 17th, 2005, is uploaded on the Library.
A list of comet orbital elements, current for Jan 1st, 2005, has become uploaded to your Library. A new meteor showers archive, with information added for meteor showers in 2005 continues to be uploaded, and is also available in several places - the map overlays library page, the details tables page, along with the meteor showers external data catalog. Many thanks to Ben Siemerink because of this extremely source.
A number of comet orbital elements, current for Dec 15th, 2004, continues to be uploaded on the Library.
A new target list archive, containing 45 target lists for your objects in Tom Polakis Celestial Portraits series in Astronomy magazine may be uploaded for the Target Lists library page.
A number of comet orbital elements, current for Dec 1st, 2004, continues to be uploaded on the Library.
A number of comet orbital elements, current for Nov 1st, 2004, may be uploaded for the Library.
A group of comet orbital elements, current for Oct 16th, 2004, may be uploaded on the Library.
A list of comet orbital elements, current for Oct 1st, 2004, continues to be uploaded towards the Library.
A pair of comet orbital elements, current for Sep 15th, 2004, has become uploaded on the Library.
A list of comet orbital elements, current for Sep 1st, 2004, has become uploaded towards the Library. A new target list to the Ursa Major Project may be uploaded towards the Target Lists library area.
A pair of comet orbital elements, current for Aug 15th, 2004, is uploaded for the Library.
A number of comet orbital elements, current for Aug 1st, 2004, is uploaded to your Library.
A number of comet orbital elements, current for July 15th, 2004, continues to be uploaded for the Library.
A list of comet orbital elements, current for July 1st, 2004, has become uploaded for the Library.
A pair of comet orbital elements, current for June 15th, 2004, continues to be uploaded on the Library.
A list of comet orbital elements, current for June 1st, 2004, may be uploaded for the Library.
A pair of comet orbital elements, current for May 23rd, 2004, may be uploaded towards the Library. A new data catalog, containing the Gemini Bright Star List may be uploaded. An updated version with the ASCOM telescope driver may be uploaded, fixing any small bug.
A pair of comet orbital elements, current for May 1st, 2004, is uploaded on the Library.
A pair of comet orbital elements, current for Apr 15th, 2004, may be uploaded on the Library.
A number of comet orbital elements, current for Apr 1st, 2004, continues to be uploaded for the Library.
A list of comet orbital elements, current for March 15th, 2004, continues to be uploaded for the Library.